At MiniFM Corp, we aim to provide a smooth and fair experience for all users. This policy outlines the terms for cancellations and refunds related to paid services or subscriptions on our platform.
1. Cancellation Policy
You may cancel your subscription or purchase at any time through the app or by contacting our support team. Cancellation will stop any future billing, but does not automatically guarantee a refund.
2. Refund Eligibility
Refunds will be issued under the following conditions:
- A request is made within 3 days of the transaction date.
- The service or content has not been fully consumed (e.g., episodes not listened to or articles not fully accessed).
- The refund request includes valid proof of the issue or dissatisfaction.
We do not issue refunds for:
- Partially used subscriptions beyond the 3-day period.
- Content that has already been accessed or downloaded in full.
- Situations where misuse or violation of our Terms of Service is detected.
3. Refund Process
If your refund request meets our criteria:
- We will process the refund within 5–7 business days.
- The refunded amount will be credited to your original method of payment.
- You will receive a confirmation email once the refund is processed.
4. Contact for Refunds
If you believe you are eligible for a refund or have questions regarding this policy, please contact us at:
Email: [email protected]
5. Changes to This Policy
We may update or amend this policy from time to time. Any changes will be posted in the app. Continued use of MiniFM Corp after changes indicates acceptance of the updated policy.